These Terms and Conditions (“Terms”) govern the provision of all cleaning services by Decent Properties Cleaning Services (“the Company,” “we,” “us”) to the client (“the Client,” “you”). By booking or confirming a service, you agree to be bound by these Terms.

1. Definitions

• Service/Services: The cleaning tasks agreed upon, which may include one-off, regular domestic, end-of-tenancy, or commercial cleaning.

• Client: The person or entity booking and paying for the Services.

• Premises: The property, residence, or commercial space where the Services are to be performed.

• Booking: The Client’s request for Services, confirmed by the Company.

2. Booking and Confirmation

2.1. Booking: Bookings can be made via phone, email, or our website. 2.2. Service Quote: All prices quoted are based on the information provided by the Client. The Company reserves the right to amend the price if the actual condition of the Premises or the scope of work is significantly different from what was described. 2.3. Confirmation: A booking is confirmed only when the Company sends a written confirmation (email or text message) detailing the date, time, estimated duration, and quoted cost of the Services.

3. Client Obligations

3.1. Access: The Client must provide safe and unrestricted access to the Premises at the scheduled time. Failure to provide access may result in a cancellation fee (see Section 6). 3.2. Utilities: The Client must ensure that hot water, electricity, and necessary waste disposal facilities are available at the Premises. 3.3. Safety: The Client must inform the Company of any hazards, aggressive pets, or security risks at the Premises prior to the Service date. 3.4. Secure Valuables: The Client is responsible for securing and removing all valuables, breakable items, and sensitive documents prior to the commencement of the Service.

4. Service Performance

4.1. Equipment: The Company will generally supply all necessary cleaning equipment and materials unless otherwise agreed upon. 4.2. Guarantees: The Company will make every reasonable effort to provide the Services to the highest standard. If the Client is dissatisfied with any aspect of the Services, they must notify the Company within 24 hours of completion. The Company will then, at its discretion, arrange a re-clean of the disputed area at no extra charge. This guarantee does not apply if the Client or another party has entered the Premises or conducted further cleaning after the Service was completed. 4.3. Excluded Services: We do not typically perform cleaning tasks that pose a significant health or safety risk, including, but not limited to, handling human or animal waste, exterior window cleaning above ground floor (unless safe access is provided), and cleaning external areas (e.g., gardens or patios).

5. Payment Terms

5.1. Payment: Payment is due in full upon completion of the Service, unless a specific payment plan (e.g., for commercial contracts) has been agreed upon in writing. 5.2. Late Payment: The Company reserves the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended. 5.3. Methods: We accept payment by bank transfer or credit/debit card (via a third-party payment processor).

6. Cancellation and Rescheduling Policy

6.1. Notice: If the Client needs to cancel or reschedule a confirmed Booking, they must notify the Company at least 48 hours before the scheduled Service time. 6.2. Cancellation Fee: If the Client cancels or reschedules with less than 48 hours’ notice, the Company reserves the right to charge a cancellation fee equivalent to 50% of the quoted Service price. 6.3. Lock-Out/No Access: If the Company’s operatives are unable to gain access to the Premises at the scheduled time, the Company reserves the right to charge a fee equivalent to 100% of the quoted Service price.

7. Complaints and Claims

7.1. Breakages/Damage: While every effort is made to work carefully, accidental damage can occur. The Client must notify the Company within 24 hours of Service completion if any damage is alleged. 7.2. Insurance: The Company holds Public Liability Insurance to cover major damages caused by negligence by our operatives. The Company’s liability is limited to the extent of its Public Liability Insurance policy. Claims are subject to an excess payment which may be payable by the Client.

8. Liability

8.1. The Company shall not be liable for any damage or loss caused by pre-existing conditions (e.g., loose fittings, poorly maintained surfaces) or the Client’s failure to comply with their obligations under these Terms. 8.2. The Company’s liability for any claim shall not exceed the total cost of the Services provided for that specific Booking.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes arising under them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Details

Decent Properties Cleaning Services cleaning@decentproperties.com