Effective Date: 4 December 2025

Decent Properties Cleaning Services (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, store, and share your personal information in compliance with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is Decent Properties Cleaning Services, based in the United Kingdom.

2. Personal Data We Collect

We only collect and process data necessary to provide our cleaning services and manage our business relationship with you. This data may include:

Category	Examples of Data
Contact Data	Name, address, email address, telephone number.
Service Data	Details of the cleaning service required (e.g., property size, special instructions, access codes/keys).
Financial Data	Payment transaction details (we do not store full credit card details).
Correspondence Data	Records of communications (emails, text messages, call logs).

3. How We Use Your Data (Purpose and Lawful Basis)

We rely on the following lawful bases under GDPR to process your personal data:

Purpose of Processing	Lawful Basis for Processing
To Provide Services	Necessary for the performance of a contract with you.
To Manage Payments	Necessary for the performance of a contract with you.
To Communicate with You	Legitimate interests (to manage customer relationships and respond to inquiries).
For Legal/Regulatory Compliance	Necessary to comply with a legal obligation (e.g., tax records).

4. How We Store and Protect Your Data

We are committed to ensuring your information is secure.

• Storage: Your personal data is stored securely on password-protected devices and cloud services. Access details (e.g., property access codes) are secured and only shared with the necessary cleaning staff for the duration of the service appointment.

• Security: We implement technical and organisational measures, such as encryption and access controls, to protect your data from accidental loss, unauthorised use, alteration, or disclosure.

• Retention: We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

5. Sharing Your Personal Data

We may share your data with the following parties, only when necessary:

• Our Staff: Decent Properties Cleaning Services cleaning operatives, only to the extent required to perform the booked service (e.g., providing the property address and service instructions).

• Service Providers: Third parties who provide IT and system administration services, payment processing, or professional advice (e.g., accountants).

• Legal Authorities: Government bodies or regulators where we are legally required to do so.

6. Your Rights Under GDPR

Under GDPR, you have the right to:

1. The right to be informed about how your data is processed.

2. The right of access to the personal data we hold about you.

3. The right to rectification if the data we hold is inaccurate or incomplete.

4. The right to erasure (known as ‘the right to be forgotten’) in certain circumstances.

5. The right to restrict processing of your personal data.

6. The right to data portability (receiving your data in a structured, commonly used format).

7. The right to object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

7. Changes to this Policy

We may update this privacy policy from time to time. The most current version will always be posted on our website or provided upon request.

8. Contact Information

If you have any questions about this privacy policy or our data handling practices, please contact us:

Decent Properties Cleaning Services Email: cleaning@decentproperties.com

You also have the right to complain with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.